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Emergencies – Keep Your Home Safe From Gas Leaks

If you smell gas in your home, you may have a gas leak. Here’s what to do:

• Don't light matches or cigarettes, or any form of flame or spark. Stop using electrical switches, appliances and your mobile phone. Never light a gas appliance if you can smell gas.
• Turn off all of your gas appliances. Check that the pilot light (the small flame that lights the main gas burner, mainly in hot water systems) has gone out.
• Open all windows and doors to disperse the gas. You should not attempt to relight a gas appliance if you can still smell gas.
• If all of your appliances are switched off and you think gas is still escaping, turn off the main gas supply tap at your gas meter and call 13 13 52. In most cases, turning the main gas supply tap lever to a horizontal position, or the wheel in a clockwise direction, will turn it off. It's very important to turn off the main gas supply tap in these circumstances as some appliances have a pilot light.

A note for our Albany customers - Alinta supplies reticulated LP Gas in Albany. If you’re one of our Albany customers and can smell gas in your home, try to ventilate confined spaces, basements, and other low lying locations where pockets of gas may collect before you re-light any gas appliances. LP Gas accumulates at ground level because it is heavier than air.

Damage to

If you are responsible for the damage to the gas main or service, you may incur the repair costs. Alinta Gas Networks are only responsible for the meter and the gas pipes coming into the meter. Gas leaks after the meter are the customers responsibility. You can either contact Alinta Assist on 13 13 58, or you can choose your own licensed gasfitter.

In the event of an emergency

In an emergency situation, it is critical that the Network Operator (AlintaGas Networks Pty Ltd) is able to carry out the necessary action to protect you and the community. The Network Operator has certain statutory powers which govern what they must and can do in an emergency. Under these emergency powers, the Network Operator can enter your property where:

• There is an actual or perceived danger to people or property.
• Injury or damage has or may occur as a result of malfunction, misuse, or improper use of network equipment or your equipment.
• There is an urgent need to start or restore the gas supply.
• There has been damage to or interference with the network equipment.
• Any other emergency situation exists.

After entering your property where there is a perceived danger, the Network Operator can:

• Remove any network equipment.
• Repair or restore any network equipment.
• Turn off the gas supply.

The Network Operator also has the power to interrupt, suspend, or restrict the supply of gas:

• In the event of an accident, emergency, potential danger, or any other unavoidable cause.
• To reduce the risk of fire.
• To avoid or mitigate an emergency.
• To protect the integrity of the network equipment.
• To comply with the law.
• The Network Operator and Alinta have a responsibility to ensure your safety and the community's.

Disclaimer

This is not an exhaustive list of all safety matters that need to be considered. Whilst care is taken in the preparation of this material, Alinta does not guarantee the accuracy and completeness of information.

Alinta will not be responsible for any loss, damage or costs incurred as a result of any errors omissions or misrepresentations in relation to the material in this document or for any possible actions ensuing from information contained above.